“We call on you to use all powers at your disposal to hold UHG responsible for this significant breach and guarantee the company offers accessible, robust financial assistance and frequent, transparent communication.”
[WASHINGTON, DC] – Following a massive cyberattack on Change Healthcare, U.S. Senators Richard Blumenthal (D-CT) and Chris Murphy (D-CT), and U.S. Representatives John Larson (D-CT), Joe Courtney (D-CT), Rosa DeLauro (D-CT), Jim Himes (D-CT), and Jahana Hayes (D-CT) called on the U.S. Department of Health and Human Services (HHS) to support impacted care providers, and to hold the company accountable for the breach and ensure it provides necessary relief to those affected. In February, Change Healthcare, a subsidiary of UnitedHealth Group (UHG) and the largest health care payment system in the country, experienced a cyberattack that has had an immense impact on the care delivery and operations of hospitals, physician practices, and other medical providers, including those in Connecticut, with some starting to lay off staff and others resorting to paper records and manual communications to continue patient care.
“We are encouraged by the steps the Department of Health and Human Services (HHS) has already taken to address these financial concerns and provide greater administrative flexibility and encourage you to continue working with providers to safeguard patients and protect the financial solvency of impacted health care providers,” wrote the Members of Congress to HHS Secretary Xavier Becerra. “It is critical that Medicare advance payment requests for hospitals, physician practices, and other providers are expeditiously reviewed and that all payers, including private insurers, provide advance payments while billing issues are resolved and offer flexibility regarding procedural requirements, such as filing requirements for claims, timelines for appeals, and other policies that providers are unable to adhere to because of the current situation.”
The Connecticut delegation stressed the need for HHS to hold UHG accountable for the breach and to ensure the company provides adequate support for impacted providers.
“We are deeply concerned that UHG’s much touted Temporary Financial Assistance Program for providers is woefully inadequate and that other private payers are imposing stringent requirements on advance payment that put them out of reach,” they wrote. “Increased pressure from HHS, providers, and the public has led UHG to allegedly shift from a loan program to advance payments, but UHG’s history shows an unwillingness to provide robust, easy to access, and needed relief. Further, despite the change to the program being made late last week, providers in our state have yet to report any meaningful relief in a situation where every minute counts. We urge you to hold UHG accountable and ensure that UHG’s response meets the moment.”