ATTORNEY GENERAL TONG ANNOUNCES INVESTIGATION INTO OPTIMUM FOLLOWING HUNDREDS OF CONSUMER COMPLAINTS
(Hartford, CT) – Attorney General William Tong announced he has opened an investigation under the Connecticut Unfair Trade Practices Act into Altice Optimum following nearly 500 consumer complaints regarding slow internet speeds, hidden fees, and unacceptable technical support. Many complaints to the Office of the Attorney General involved consumers who paid for either 300 Mbps or 400 Mbps cable internet plans. When consumers ran home speed tests, they discovered they were not receiving the speeds they paid for. The Office of the Attorney General also received complaints regarding service fees, technical support, and customer service. The Office of the Attorney General is also investigating a $3.50 “Network Enhancement Fee” for internet customers. “Customers have a right to expect the service…
